From Elementary to Rising Star

We are delighted to announce that Miri Watson, Service Management Apprentice at Alphabet (GB), has been highly commended in this year’s FN50 Customer Service Awards.

Miri was a standout nomination in the Rising Star category announced at Bauer Media’s FN50 Dinner at the Park Plaza Westminster Bridge Hotel in London on 6 November 2024.

Since joining Alphabet, Miri has made a remarkable impact during her first year as an apprentice. Her bright and engaging personality, combined with her fresh thinking, has delivered an abundance of new ideas and a collaborative approach when communicating and delivering leasing services for our customers.

Working across both the service management and marketing teams, Miri has already amassed huge respect among her peers through her ability to think laterally and simplify often complex processes to help shape and implement positive change.

Mike Dennett, Chief Executive Officer for Alphabet (GB), said: “It’s important to equip our young team members with the tools and knowledge to enable them to perform at their best. Miri has excelled; her aptitude to work across operations and marketing cannot be underestimated and the value it brings. 

“It’s a real accolade to be recognised by your peers. Miri’s industry honour underpins the importance to recruit and retain great people and to have an apprenticeship programme that enables our young team members to grow within the business, so well done Miri.

“I would like to extend my thanks to all our apprentices for continuing to deliver great results for the business.” added Mike.

We would also like to give a special mention to Bailey Fuller, Corporate Sales Executive at Alphabet (GB), who was shortlisted in this year's FN50 Customer Service Awards' Rising Star category.

About FN50 Customer Service Awards

The FN50 Customer Service Awards are presented each year at the FN50 Dinner. They recognise outstanding contributions from employees of the UK’s top leasing companies who have gone above and beyond in their approach to customer service and support.