Add-on services

Managing the upkeep and servicing of company cars takes a lot of time. We offer you a professional, cost-efficient maintenance and repair service which takes care of vehicle upkeep and keeps employees mobile. Running a fleet means taking responsibility for company cars and driver safety. Ensuring vehicle roadworthiness is your top priority. However, keeping a controlled overview of the punctual servicing and repair of every company car in your fleet is time-consuming and challenging. In doing so, we ensure that every car in your fleet is regularly serviced and repaired immediately to the highest standards We are constantly negotiating prices with service providers to ensure top quality at the best possible rates. As a volume buyer, Alphabet receives favourable supplier conditions which our customers take advantage of. Our maintenance and repair service also provides you additional options such as the Alphabet Service Card. With this card, your company car drivers enjoy hassle-free, cashless payment of maintenance charges.

Our tyre management service provides a professional and individually adaptable tyre service that covers the purchase, upkeep and storage of all your fleets’ tyres. We take care of the replacement of company car tyres at regular mileage intervals. We also carry out seasonal tyre changes, ensuring safe driving in all weather conditions. The professional fitting of original, manufacturer-recommended tyres is an essential aspect of this service. We work with an extensive dealer network so your drivers have quick access to top-quality service providers and tyres can be stored locally.
 With the Alphabet Service Card, your drivers benefit from the convenient and cashless purchase of tyres and additional services. We administrate and pays for all individual tyre-related service charges. You save time and money through simplified administration with one consolidated invoice – and you also take advantage of our volume-buying discounts.

Our centralised accident management service reduces the stress and expense of collisions involving company cars. We provide a 24-hour accident hotline and comprehensive accident handling. Alphabet offers you a comprehensive service that saves you time and money. We significantly reduce your administrative burden and cut settlement time. You also benefit from lower repair and handling charges thanks to our special supplier conditions. One essential element is our 24-hour service hotline for drivers. In the event of an incident, your driver notifies our hotline team and we roll out all relevant accident services. These include on-site assistance, towing, replacement vehicles, repairs and insurance processing. We relieve you of any inconvenience by taking care of the accident follow-up on your behalf. We coordinate with garages for vehicle repairs, deal with insurers directly for claims and manage cases with legal advisors. We also keep tabs on costs and in so doing, ensure maximum efficiency.

Even new company cars sometimes breakdown. With Alphabet’s Roadside Assistance, you make sure your drivers get the support they need right away – regardless of whether they’re at home or abroad. Alphabet can include a roadside assistance service in your leasing contract. This option provides unlimited support to your drivers. By selecting this service, you can rest assured that your drivers will promptly be taken care of in the event of a roadside incident, no matter what country they are in. In developing our roadside assistance programme, we cooperate with expert breakdown service providers across Europe. When selecting our local partners, we make sure approved processes and service levels are guaranteed. In this way, we establish immediate, expert support for your drivers in the event of an accident. Our roadside assistance service begins with an international telephone helpline for drivers in trouble. Staffed by a trained team of specialists, once all incident details have been recorded, an array of services is rolled out.

Driver fuel reconciliation is complicated and takes up precious time. Alphabet’s fuel management service optimises the fuel bill processing, thereby lessening your administrative burden and enhancing your company’s efficiency. Our fuel management service provides your drivers with a fuel card for use at any refilling station within our extensive international partner network. Using the fuel card means hassle-free, cashless fuel transactions for drivers, and minimal administration for fleet managers. Alphabet manages payments while your fuel charges appear on one consolidated monthly statement. We also provide detailed and continuous mileage monitoring and fuel usage reports. In cases of under- as well as over-mileage, Alphabet adjusts the leasing agreements to make sure you have the best conditions for your fleet. And by analysing fuel usage, inefficiencies can be spotted and ironed out.

Speeding and parking fines can add up quickly. Save yourself the time and hassle of dealing with fines with our professional fine management service. With Alphabet’s fine management service, we free you up by taking care of fines incurred by your drivers. Fines for cars registered under our name are sent directly to us by the authorities. We forward the fine on to the relevant driver or inform the authorities on your behalf of the driver’s contact details. 

 We also offer an additional, convenient option where we settle all fines incurred and invoice you later for the charges.

Managing international vehicle taxation takes time and demands a high level of knowledge. With our tax management service, you leave the demands of international vehicle taxation to our experts. Vehicle tax differs from country to country. You and your drivers never have to worry about car taxes being up to date as our tax management experts have the expertise and knowledge to support you. We make sure that every car in your international fleet complies with local taxation regulations. We guarantee the prompt payment of taxes thereby avoiding late-payment penalties. Furthermore, we are proactive in helping you spend less on tax. We advise you on more tax-effective funding methods and the leasing of low-tax, low-emission vehicles. All tax management services, including tax payment transactions, are conveniently included in your monthly bill.

With our rental services, you have immediate access to vehicles for a short-term, interim period in the event of a breakdown, servicing or late delivery of new cars. When you negotiate your lease agreement with Alphabet, we consider all eventualities to ensure your company’s business mobility remains uninterrupted. At times, you might need an extra vehicle for a new member of staff or cars might have to be serviced and repaired. If you have vehicles and drivers off the road, it can cost you time and money. With our rental services, your drivers stay mobile at all times. We can build rental services into your lease agreement using your specific parameters and forecasts. As soon as you need an additional car for your fleet, you can call our 24/7 hotline. With the support of our international car rental network, we will deliver the requested extra vehicle to a designated location as soon as possible.

Your fleet needs to be insured. What are your options? What do you need to consider? How much will it cost? Alphabet’s expertise in insurance will help you manage your company cars’ insurance efficiently and thoroughly. We can advise you on your fleet’s insurance needs. We provide a detailed cost analysis and all essential fleet-related insurance products. These include vehicle insurances (third party liability, partial or fully comprehensive), gap insurance and vehicle legal protection insurance. We negotiate terms and conditions with leading insurance providers. Our volume buying prices are a benefit that we pass on to you. Your fleet’s insurance premiums are fixed for the lease term and built into your monthly leasing fees. We only work with leading, high-capacity insurers and we re-tender premiums for every customer annually. In this way, we shop around for the best option for you at all times. With Alphabet’s insurance expertise and management, your fleet insurance is cost-effective and in safe hands.

We simplify your fleet management. Our smart online service options assist both you and your drivers with advanced support. As a fleet manager, your main goal is to run your company’s fleet effectively and cost-efficiently. You have to take care of daily fleet demands, anticipate new requirements and create solutions. And you need to keep an eye on costs, resale values and international regulations, not to mention anything that affects the optimisation of your fleet. Keeping control can be challenging. We support you by relieving you of some of the administrative burden of fleet management with practical online services. Our online reporting provides you with real-time information on your fleet. At the touch of a button, you can create cost reports and review contract conditions. As a fleet purchaser, you can request quotes, plug in orders and review any pending matters quickly. You can save time by letting drivers order cars themselves. With the online car configurator, drivers can select the car of their choice, taking your specific company fleet parameters into account. These convenient services save you time and boost your business mobility.

Did you know that company car drivers have a much higher accident liability than private drivers? As a fleet manager, you can help promote driving safety and efficiency with Alphabet’s safety & eco driving programme. Minimising your drivers’ risk is a financial, and in some countries, legal obligation. But we can put your mind at ease with our safety & eco driving courses. This driving training provides your drivers with better vehicle handling skills. We also teach them new expertise such as defensive driving techniques and hazard anticipation. These practical approaches improve driver confidence and handling, leading to more relaxed and safer driving. As a result, the risk of collision and damage is reduced, saving you accident management costs and insurance premium hikes. Our eco driving training courses show your drivers how to drive efficiently and substantially reduce company fuel costs. Eco driving also enhances your corporate image as a sustainable business. We also offer an advanced eco & safety driving package to ensure driving skills are kept fresh.

A good working relationship lies at the heart of our success. We build strong connections with our clients from the very beginning, offering a 360° customer service that extends right through to driver support. We are committed to excellent customer care. We therefore offer you a variety of services aimed at supporting you and your drivers. From the beginning, a dedicated key account manager works with you to create and implement a business mobility solution that takes your specific requirements into consideration. We maintain close communication with you, providing person-to-person customer support, solving problems and optimising your business mobility. Drivers can also count on our customer service team as a trusted point of contact. Our driver help desk is available 24 hours a day with a multitude of services. We provide breakdown, stolen vehicle and recovery assistance. We locate repair centres, organise replacement cars and answer general or contract-related enquiries. We also offer a range of practical tools and services that make fleet management easier for you.