Contract and logistics

Alphabet Polska orders a vehicle from a supplier (dealer or manufacturer) on the basis of a signed and accepted vehicle order - in accordance with the template attached to the vehicle leasing agreement.

The vehicle order is prepared by an Alphabet Polska employee on the basis of the car leasing offer approved by the Customer. It is then sent to the client for official confirmation. The completion date is specified when ordering the vehicle.

Employees of Alphabet Polska will arrange with you the details of handing over the vehicle after its registration and confirmation of readiness for release by the supplier. Most often, in fleet leasing, cars are picked up by drivers at dealers of given brands. You can indicate the preferred place and date of delivery or collection of the vehicle.

If such are the provisions of the contract, the date and place of delivery of the vehicle can be agreed individually. In such a situation, the cars are delivered to the place indicated by the customer.

Installation of additional devices is acceptable if it is done in a non-invasive manner. After the end of the lease, these devices (CB, handsfree) should be removed without leaving any permanent traces. In the case of a towbar, we need permission from your company's fleet manager, and the installation costs will be re-invoiced to your company. When returning the car, the hook must remain on the car. Please send such consent to the address: serwis@alphabet.pl 

The registration fee is normally included in the installment. In the case of special boards, the cost is PLN 1,000

Information about the upcoming return of the car is included in the vehicle schedule.

About 6 months before the end of the contract, the Contract Management Department sends an email with information about the approaching end of the contract. Another reminder is sent about 1 month before the end of the contract.

Car users can check the end date of the contract after logging into the Alphabet App.

During the handover of the car, the user will be asked to complete and sign the vehicle return report in the presence of an Alphabet Polska representative.

Additionally, please make sure that:

1. All elements of factory and additional equipment, the cost of which was included in the leasing installment, are in the car and none of them have been damaged? (e.g. jack, spare wheel, wheel wrenches, accessories, audio-video equipment, roof rack, etc.)

2. Have all devices not constituting factory and additional equipment been removed from the car? (e.g. handsfree, CB radio, monitors, etc.)

3. Have you removed all personal items from the car? (glasses, mobile phone, etc.)

4. Has the car been washed and its interior free of persistent and unpleasant odors (e.g. tobacco, animal odors)?

5. Have all inscriptions and advertising signs stuck to the car been removed without leaving paint damage or discoloration?

6. The listed documents are in the car, because the lack of any of them is associated with the following costs:

• all issued keys along with remote controls for the alarm, etc. (2 or more depending on the vehicle brand)
• registration certificate with the current technical examination
• service book completed and stamped with each technical service

Users should be reminded that the car is clean at the time of return and that all private items have been taken from it. If the car returned to our company is in a condition indicating its improper use, the costs of its repair will be charged to your company.

After the end of the contract, the Contract Management Department settles the actual mileage of the car recorded on the car return report in relation to the Mileage Limit specified in the contract. In the event of discrepancies, the Customer may be charged an additional cost.

The condition of the vehicle after the end of the contract is assessed by an independent company. Based on the appraiser's valuation, your company may be charged with the cost of excessive wear and tear of the car. It is determined in accordance with the applicable PZWLP Vehicle Return Guide.

The PZWLP Vehicle Return Guide (Polish Vehicle Rental and Leasing Association) is a widely recognized standard on the market applicable when returning cars to CFM after the end of the long-term fleet rental period. The first publication of this type was published in 2007.

PZWLP Vehicle Return Guides provide comprehensive and detailed information on acceptable and unacceptable (i.e. not within the limits of the so-called normal use) car damage after the long-term rental period. In addition to precise descriptions, they also contain photos showing examples of vehicle defects. Thanks to this, they are a very useful tool both for CFM companies and entrepreneurs using fleets as part of long-term rental, allowing to significantly simplify, systematize and shorten the process of returning cars.

The Vehicle Return Guide is available to everyone directly on the PZWLP website.